About these terms
These terms of service ("Terms") form an agreement between Clodia ("Clodia", "we", "us") and the business that signs up for or uses the Clodia service ("Customer", "you"). They apply to the Clodia voice receptionist, the operations desk and customer workspace, and any related setup or support (together, the "Service"). If you accept these Terms for a company, you confirm you have authority to bind it.
Clodia is a business-to-business service. It is not offered to consumers.
Early access
The Service is in early access. Features may change, and some features described on our website are marked as on the roadmap. We will tell you before we remove a feature you rely on.
Your account
- Keep your sign-in details confidential and make sure only authorised people use your workspace.
- You are responsible for activity in your workspace and for the accuracy of the information in your playbook.
- Tell us promptly at security@clodiahq.com if you suspect unauthorised access.
Using Clodia on your phone lines
- Tell callers they are speaking with an AI assistant, and give any notice about call recording and transcription that the law requires where you and your callers are located.
- Clodia is not an emergency service. Configure your playbook to direct emergencies to the emergency services and to your own on-call people. Do not rely on Clodia as the only route for urgent safety issues.
- Approvals stay with you. Actions such as spending, dispatching contractors or making commitments follow the approval rules you set. You are responsible for decisions you or your team approve.
- You must follow our acceptable use policy.
AI output
Clodia uses AI models. Answers and summaries are generated from your playbook and the conversation and can occasionally be incomplete or wrong. Review important outputs before relying on them, keep your playbook accurate, and use approval rules for anything consequential.
Fees
Fees, usage allowances and billing terms are set out in your order form or plan. Telephone numbers, call minutes and messages may be charged by usage. Unless stated otherwise, fees are exclusive of VAT and other taxes. We may suspend the Service after written notice if undisputed fees remain unpaid for 30 days.
Your data
You own the data you and your callers provide ("Customer Data"). You give us the rights we need to host, process and transmit Customer Data to provide and support the Service. Our data protection terms form part of these Terms and govern our processing of personal data on your behalf. We do not use Customer Data to train third-party AI models.
Our intellectual property
We own the Service, including the software, prompts, workflows, designs and the Clodia name and mark. We grant you a non-exclusive, non-transferable right to use the Service during your subscription for your internal business purposes. Suggestions you send us may be used to improve the Service without obligation.
Confidentiality
Each party will keep the other's confidential information confidential, use it only to perform these Terms, and protect it with reasonable care. This does not apply to information that is public, already known, independently developed or required to be disclosed by law.
Availability and support
We aim to keep the Service available and to fix problems promptly, but we do not guarantee uninterrupted operation. The Service depends on third-party telephony and AI providers. Agree and test a fallback route for your phone line during setup.
Warranties
Each party confirms it has the right to enter into these Terms. Except as stated in these Terms, the Service is provided "as is" and, to the extent permitted by law, we exclude all other warranties, including fitness for a particular purpose.
Liability
- Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
- Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data, however caused.
- Each party's total liability under these Terms in any 12-month period is limited to the fees paid or payable by the Customer in that period.
Suspension and termination
- Either party may end the Service at the end of the current subscription period by giving the notice set out in your plan.
- Either party may end these Terms immediately if the other materially breaches them and does not fix the breach within 30 days of notice.
- We may suspend access immediately if use of the Service breaks the law or our acceptable use policy, or threatens its security.
- When the Service ends, you can export your Customer Data for 30 days. We then delete it as set out in our data protection terms.
Changes to these terms
We may update these Terms. We will give account holders at least 30 days' notice of material changes. If you do not agree, you may end the Service before the change takes effect.
Governing law
- If your business is established in the United Kingdom or anywhere other than the UAE, these Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
- If your business is established in the United Arab Emirates, these Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the UAE, and the courts of Dubai have exclusive jurisdiction.
Contact
Legal notices: legal@clodiahq.com.