Purpose
This policy sets out what you may not do with the Clodia service. It forms part of our terms of service. It protects callers, our customers and the service itself.
You must not use Clodia to
- Break any law, including data protection, consumer protection, telecoms, marketing and anti-discrimination laws.
- Make unsolicited marketing calls or messages, robocalls, or calls to people who have opted out.
- Impersonate a real person or organisation, or tell callers Clodia is a human.
- Collect special category data, payment card numbers or passwords over the phone, unless your setup is designed and approved for it.
- Provide medical, legal, financial or emergency advice that callers should get from a qualified professional or the emergency services.
- Harass, threaten, deceive or discriminate against anyone.
- Record or transcribe calls without the notices the law requires.
- Interfere with the service, probe it for vulnerabilities without our written permission, or get around its limits and safeguards.
- Resell or give third parties access to the service without our agreement.
Security research
If you find a vulnerability, please report it to security@clodiahq.com and give us reasonable time to fix it before disclosure. We will not take action against good-faith research that follows this approach.
Enforcement
We may investigate suspected breaches and suspend or end access where needed to protect callers, customers or the service. Where we can, we will tell you first and give you a chance to fix the issue.
Reporting misuse
Report misuse to legal@clodiahq.com.